NORIQ TRAVEL BAG

1. Acceptance of These Terms

These Terms and Conditions govern your access to and use of noriq.shop, including product pages, offers, checkout, orders and customer-support services provided by NORIQ.

By browsing the store, placing an order or using any NORIQ service, you confirm that you have read and accepted these Terms, together with our Shipping & Delivery Policy, Returns & Exchanges Policy and Privacy Policy.

Nothing in these Terms excludes or limits any consumer right that cannot lawfully be excluded under the applicable laws of the Kingdom of Saudi Arabia or any mandatory law applicable to the customer.

2. Store Information and Contact

The online store is operated under the NORIQ brand through noriq.shop.

Email: info@noriq.com

Address: King Abdulaziz Road, Riyadh, Saudi Arabia.

Customer support is available 24 hours a day, 7 days a week. This availability means that customers may contact us at any time; the time required to investigate and resolve a request may depend on its nature.

3. Eligibility and Customer Information

To place an order, you must have the legal capacity to enter into a purchase contract or act with the permission of a legally authorized guardian.

You are responsible for providing complete and accurate information, including your name, phone number, email address, delivery address and payment details. Please review all order details before payment and contact us immediately if a correction is needed before dispatch. Changes may not be possible after dispatch.

4. NORIQ Products and Models

NORIQ offers convertible garment travel bags designed for organized short trips. The Classic model is a carry design without wheels. The Trolley model includes detachable wheels and a trolley handle.

Available colours may include Black, Snow and Rose. Availability depends on the model, offer and stock shown when the order is placed. The model, colour and quantity recorded in the order confirmation are the reference for fulfilment.

Product photographs are prepared to represent the products as accurately as reasonably possible. Colours may appear slightly different because of lighting, photography and screen settings. Minor packaging or manufacturing details that do not materially change the product's function may vary between production batches.

5. Product Claims and Intended Use

NORIQ is designed primarily for organized short trips of approximately three to five days. Actual capacity depends on clothing size, footwear, accessories and individual packing style.

The garment section helps clothing lie flatter and may reduce deep packing creases compared with a conventional duffel bag. NORIQ does not guarantee that clothing will arrive completely free of wrinkles.

NORIQ is designed to be carry-on-friendly, but every airline applies its own size, weight and baggage rules. Customers must verify the current requirements of their airline and route before travelling. NORIQ does not guarantee acceptance as cabin baggage by every airline.

Any water-resistant description does not mean that the product is waterproof or suitable for complete immersion in water.

6. Prices, Taxes and Payment

The price shown at checkout at the time the order is submitted is the price payable for that order. Prices are normally displayed in Saudi riyals unless another currency is made available during checkout. Any applicable taxes or charges collected by NORIQ will be displayed before payment where required.

International shipping is free to destinations available at checkout. Customs duties, import taxes and clearance charges imposed by the destination country are not included and remain the customer's responsibility.

Available payment methods are those displayed during checkout. An order cannot be processed if payment is declined, cancelled or not successfully authorized.

7. Orders and Order Confirmation

Submitting an order constitutes a request to purchase the selected products under these Terms. After a successful order, NORIQ provides an electronic confirmation containing the available order details. Customers should retain this confirmation and verify the selected model, colours, offer, quantities and delivery information.

Subject to applicable law, NORIQ may refuse or cancel an order before dispatch because of failed payment, suspected fraud, unavailable stock, an unsupported delivery destination or an obvious technical or pricing error. If payment has already been collected, the amount collected for the cancelled order will be returned to the original payment method.

Offers and product details displayed when an order is placed form part of the transaction, subject to their stated conditions, availability and applicable law.

8. Preorders

Products marked as preorders require approximately 15 calendar days for preparation. This is an estimated preparation period and is separate from the delivery period.

For preorders, the applicable delivery period begins after the order has been prepared and handed to the shipping carrier. After dispatch, delivery normally takes 4–6 business days within Saudi Arabia or 13–16 business days internationally.

NORIQ will provide updates using the contact details supplied with the order and will notify the customer if a material delay is expected. A preorder may be cancelled for a refund before dispatch. After dispatch, the Returns & Exchanges Policy applies. Mandatory rights arising from delayed performance or delivery remain unaffected.

9. Smart Offers, Family Offers and Gifts

The contents of each Smart offer are those shown on the product page when the order is placed.

The Family offer is a Buy Two, Get the Third Free offer. When a customer purchases two eligible Smart offers through the Family option, a third eligible bag and its included items are supplied without an additional bag charge.

All three bags in a Family offer use the selected model. Where the product page permits it, customers may select a different available colour for each bag.

Gifts described as colour-matched will be prepared according to the selected bag colour where a corresponding colour variant exists. An item shown without a colour selection may be supplied in its standard available variant.

The exact offer contents are those displayed when the order is placed. Complimentary items cannot be exchanged for cash and have no separate cash-refund value. The complimentary third bag in the Family offer has no standalone refund value.

A full refund of a Smart or Family offer requires all physical offer items to be returned together, including the complimentary third bag, gifts, accessories and detachable parts. If one item has a confirmed manufacturing defect, NORIQ may repair or replace the affected item, or provide another remedy required by applicable law, without requiring the complete offer to be returned.

Offers cannot be combined with another discount or promotion unless the combination is accepted and displayed during checkout.

10. Product and Gift Availability

All products, colours, offers and complimentary items are subject to availability. If an ordered product or material offer component becomes unavailable before dispatch, NORIQ will contact the customer and offer an appropriate available solution. No materially different product or gift will be substituted without informing the customer.

Where no suitable solution is accepted, the affected order or offer may be cancelled and the applicable amount refunded.

11. Shipping and Delivery

NORIQ provides free shipping to every destination currently available during checkout. Standard orders within Saudi Arabia are normally delivered within 4–6 business days from order confirmation. Business days are Sunday through Thursday and exclude official public holidays.

Preorders require their stated preparation period before the delivery period begins. International orders are normally delivered within 13–16 business days after dispatch.

Delivery periods are estimates and may be affected by the destination, customs procedures, public holidays, carrier operations, weather or circumstances outside NORIQ's reasonable control. Tracking information is sent when the order is handed to the shipping carrier.

NORIQ will notify the customer if a material delay beyond the stated delivery period is expected. Any mandatory right to cancel because of delayed delivery remains fully protected.

12. Delivery Address and Receipt

The customer is responsible for checking the recipient's name, phone number and complete delivery address before placing the order. NORIQ will make reasonable efforts to correct information reported before dispatch, but address changes cannot be guaranteed after dispatch.

The customer should follow the tracking information and make reasonable arrangements to receive the parcel. Any additional cost directly caused by incorrect customer information or repeated unsuccessful delivery attempts may be the customer's responsibility to the extent permitted by law.

Customers should inspect the parcel after delivery and contact NORIQ as soon as possible if the product is damaged, incomplete or different from the confirmed order.

13. International Orders and Customs

International shipping is free, but the customer is responsible for customs duties, import taxes, local fees or clearance charges imposed by the destination country. Customs requirements and charges vary by destination and are outside NORIQ's control.

The customer is responsible for ensuring that the ordered product may lawfully be imported into the destination country. A customs or carrier delay does not remove any mandatory consumer rights provided by applicable law.

14. Cancellations, Returns and Exchanges

Orders, including preorders, may be cancelled for a refund before dispatch.

A change-of-mind return may be requested within 7 calendar days of delivery. The product must be unused, in its original condition and returned with all parts, accessories and complimentary gifts. Opening and reasonably inspecting the product at home is allowed. Using the product on a trip is considered actual use and is not eligible for a change-of-mind return.

The customer pays return shipping when the return is caused by a change of mind or a preference for a different model or colour. NORIQ covers reasonable return or replacement costs when an item arrives damaged, incorrect or has a confirmed manufacturing defect.

A model or colour exchange may be requested within the 7-day return period if the product is unused. Exchanges are subject to stock availability.

Customers must contact info@noriq.com before sending any return. Unapproved parcels or cash-on-delivery returns may not be accepted.

15. Damaged, Incorrect or Defective Orders

If an order arrives damaged, incomplete or incorrect, contact NORIQ as soon as possible, preferably within 48 hours of delivery. Please provide the order number and clear photographs of the product, parcel, packaging and shipping label where reasonably available.

The preferred 48-hour notification period helps us investigate delivery issues and does not remove statutory rights if a defect becomes apparent later. Depending on the circumstances and applicable law, NORIQ may offer repair, replacement, completion of missing items, refund or another appropriate remedy.

16. Refunds

Returned items are normally inspected within 3–5 business days after NORIQ receives them. Once a refund is approved, NORIQ issues it to the original payment method within 5–10 business days after inspection. The bank, card issuer or payment provider may require additional time to display the refund after it has been issued.

The refundable amount is determined by the approved return and the payment actually collected. Complimentary gifts and the complimentary Family bag have no separate cash-refund value. A full refund of an offer requires all items included in that offer to be returned, unless a different remedy is required by applicable law.

17. 90-Day Quality Guarantee

NORIQ provides a 90-day quality guarantee beginning on the delivery date. This guarantee covers confirmed manufacturing defects only and does not create a 90-day change-of-mind return period.

The guarantee does not cover normal wear and tear, accidental damage, misuse, overloading, incorrect assembly, airline or third-party handling, improper cleaning, unauthorized modification or repair, failure to follow care instructions, or complete immersion in water.

For the Trolley model, damage caused by dragging the bag over unsuitable surfaces, excessive loading or incorrect fitting of detachable parts is not automatically considered a manufacturing defect.

The available remedy may include repair, replacement of the affected item or part, or refund where appropriate. This guarantee does not limit any mandatory statutory right.

18. Acceptable Use and Intellectual Property

The NORIQ name, logos, website design, photographs, videos, text, product descriptions, graphics and other store content are owned by NORIQ or used with permission and are protected by applicable intellectual-property laws.

Store content may be viewed for personal shopping purposes. It may not be copied, reproduced, republished, sold, modified or commercially exploited without prior written permission.

Customers must not misuse the website, interfere with its operation, attempt unauthorized access, submit fraudulent orders, misuse discount codes or promotions, or use automated tools to extract store content. NORIQ may restrict access or cancel fraudulent or abusive transactions where permitted by law.

19. Privacy and Third-Party Services

Personal data is handled according to the NORIQ Privacy Policy. The store is hosted using Shopify and may use third-party payment, fulfilment, analytics, customer-support and shipping providers.

Those providers may process information or perform parts of the service according to their applicable terms and privacy responsibilities. Links to third-party websites are provided for convenience. NORIQ does not control their content or practices, but this does not remove any responsibility NORIQ has under applicable law.

20. Liability and Events Outside Our Control

NORIQ remains responsible for obligations that cannot lawfully be excluded. To the maximum extent permitted by law, NORIQ is not responsible for indirect or commercial losses that were not reasonably foreseeable when the order was placed.

NORIQ is not responsible for damage caused by misuse, overloading, failure to follow care instructions, airline handling, customs inspection or unauthorized repair, except where applicable law provides otherwise.

NORIQ may experience delays caused by events outside its reasonable control, including carrier disruption, customs procedures, severe weather, governmental action, system interruption or other force-majeure events. NORIQ will take reasonable steps to reduce the effect of such events and communicate material delays. Force majeure does not remove any cancellation, refund or consumer right that must remain available under applicable law.

21. Governing Law, Complaints and Disputes

These Terms are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia. The customer and NORIQ should first attempt to resolve any complaint by contacting info@noriq.com and providing the order number and relevant details.

If a complaint cannot be resolved directly, the customer may use the official complaint channels of the Saudi Ministry of Commerce or pursue any other remedy available under applicable law.

Any dispute that cannot be resolved amicably will be submitted to the competent courts or authorities in the Kingdom of Saudi Arabia, without limiting any mandatory right available to an international customer under the laws applicable to that customer.

22. Language

These Terms are available in Arabic and English and both versions are intended to convey the same meaning. For customers in Saudi Arabia, if an unintended difference in interpretation occurs, the Arabic version will prevail to the extent permitted by law. Mandatory consumer rights always prevail over any conflicting provision in these Terms.

23. Changes to These Terms

NORIQ may update these Terms to reflect changes in the store, products, services or applicable legal requirements. The version that applied when an order was placed will continue to govern that order unless a change is required by law or is more favourable to the customer.

The latest version and its update date will be displayed through the Terms & Conditions link in the store footer.